Continuity of Support (CoS) Program

Supporting families transitioning from HCWA and Better Start programs. The Continuity of Support program ensures eligible children who cannot access the NDIS continue receiving essential early intervention services. If your child was receiving support under these Commonwealth programs, we’re here to help you navigate this transition period.

Call CoS Helpdesk Check Eligibility

Program Transition Timeline

Important: HCWA & Better Start funding ceased 31 March 2021

Individualised funding under the HCWA and Better Start programs has transitioned to the National Disability Insurance Scheme (NDIS) and ceased on 31 March 2021.

If you have a child with ongoing support needs, you should contact the NDIS National Call Centre (NCC) on 1800 800 110, which will be able to help you with information and support with accessing the NDIS.

🌐 NDIS Access Information

Visit: www.ndis.gov.au/applying-access-ndis

What is Continuity of Support?

Continuity of Support (CoS) is a commitment by the Australian Government to ensure existing clients of Commonwealth funded disability programs who are not eligible for the National Disability Insurance Scheme (NDIS) are supported to achieve similar outcomes to those they were aiming to achieve prior to the introduction of the NDIS.

This program provides a safety net for families who were receiving early intervention services but do not meet NDIS eligibility criteria, ensuring children can continue their developmental journey without interruption.

Continuity of Support Eligibility

Continuation of Supports is available for eligible children who have not met access to the NDIS. To be eligible, your child must meet ALL of the following criteria:

Required Criteria:

  • Current HCWA/Better Start client and under the age of seven as at 31 March 2021
  • Residual HCWA/Better Start funding available as at 31 March 2021
  • Tested NDIS eligibility and been found ineligible for the NDIS
  • Reside in Australia at the time of application

If your child meets these criteria, they may be able to continue receiving essential early intervention supports through the Continuity of Support program.

Get Help with Continuity of Support

Need assistance with the CoS program or have questions about eligibility?

📞 Early Intervention Helpdesk

1800 778 581

Department of Social Services

📧 Email Support

early.intervention@dss.gov.au

Direct email for CoS inquiries

🌐 Frequently Asked Questions

Visit the Department of Social Services FAQ page for comprehensive information about the transition process:

Early Intervention Transition FAQ

🏥 BetterStart Health Support

Our team can also help guide you through the transition process and connect you with appropriate services.

1800 BETTER (1800 238 837)

The Continuity of Support program ensures no eligible child falls through the gaps during the transition to the NDIS. We’re committed to helping families navigate this process and access the support their children need for continued development and wellbeing.