Terms and Conditions

Last updated: 22 May 2026

This website (betterstart.net.au) is operated by Carers Australia as part of the Better Start for Children with Disability information service. Please read these Terms and Conditions carefully before using the site. By accessing or using the site, you agree to be bound by these terms. If you do not agree, please do not use the site.

1. About this website

Better Start provides general information, links, and contacts for families of children with disability in Australia. The site is intended as a starting point for finding services and is not a substitute for professional medical, legal, financial, or therapeutic advice.

2. Information is general in nature

The information on this website is provided in good faith and on a best-efforts basis. We aim to keep content accurate and up to date, but we make no warranty that it is complete, current, or fit for any particular purpose. Government programs, eligibility criteria, and service provider details change frequently. Always confirm important details with the relevant organisation before acting on them.

Nothing on this website constitutes medical, legal, financial, or other professional advice. You should seek qualified advice tailored to your specific situation before making decisions about your child’s care, funding, or supports.

3. Acceptable use

When using this website, you agree that you will not:

• Use the site for any unlawful purpose or in any way that breaches Australian law.
• Submit false, misleading, or harassing content through any form on the site.
• Attempt to gain unauthorised access to the site, its servers, or any related systems.
• Interfere with the operation of the site, including by introducing viruses or malicious code.
• Use automated systems (scrapers, bots, crawlers) to harvest content or contact details from the site without our written permission.
• Copy, reproduce, or republish substantial portions of the site without attribution and permission (see below).

4. Intellectual property

All content on this website, including text, graphics, logos, photographs, illustrations, and design, is owned by Carers Australia, the Australian Government, or our content partners, and is protected by Australian and international copyright laws.

You may view, download, and print pages from this site for personal, non-commercial use, provided you keep all copyright and other proprietary notices intact. Any other use (including reproduction, modification, distribution, or commercial exploitation) requires our prior written consent.

The Better Start name and logo are trademarks. They may not be used without permission.

5. Links to other websites

This website contains links to third-party websites for your convenience. We do not control these external sites and we are not responsible for their content, accuracy, or privacy practices. A link does not constitute an endorsement of the linked site or its operator.

6. Submissions and feedback

If you submit a question, comment, or suggestion to us, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and adapt that submission to improve our service. We will treat any personal information in your submission in accordance with our Privacy Policy. You are responsible for the accuracy and lawfulness of anything you submit.

7. Disclaimer of warranties

To the maximum extent permitted by law, the website and its content are provided “as is” and “as available,” without warranty of any kind, express or implied. This includes (without limitation) implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement.

We do not warrant that the site will be uninterrupted, secure, or free from errors, viruses, or other harmful components.

8. Limitation of liability

To the maximum extent permitted by law, neither Carers Australia, the Australian Government, nor our content partners and service providers will be liable for any loss or damage, including indirect, incidental, special, or consequential loss, arising from your use of, or reliance on, this website or its content.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under Australian Consumer Law.

9. Indemnity

You agree to indemnify and hold Carers Australia, the Australian Government, and our content partners harmless from any claims, losses, or expenses (including legal fees) arising from your breach of these terms or your misuse of the website.

10. Changes to these terms

We may revise these Terms and Conditions at any time. The current version will always be available on this page, with the “Last updated” date shown at the top. Continued use of the website after changes are posted means you accept the revised terms.

11. Governing law

These Terms and Conditions are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia. Any dispute arising in connection with these terms is subject to the exclusive jurisdiction of the courts of the ACT and the Commonwealth.

12. Contact us

If you have a question about these terms, please contact us. For privacy enquiries specifically, please see our Privacy Policy.